Privacy Policy & Data Security

To process orders, generate engineering quotations, and arrange reliable logistics, we collect the following categories of information:

A. Personal & Corporate Identification Data

• Contact Information: Full name, business email address, active mobile number, shipping address, and billing address.
• Corporate Affiliation: Company / institution name, VAT / BIN number (if commercial tax invoicing is required).
• Payment Credentials: Transaction IDs and payment tokens processed through secure, PCI-DSS certified gateways (bKash, Nagad, SSLCOMMERZ, and City Bank). We do NOT store complete debit/credit card numbers or PINs.
• Engineering Assets: 3D models (.STL, .OBJ, .STEP), 2D technical drawings (.DXF, .DWG, .PDF), and manufacturing specifications submitted via our RFQ form.

B. Technical & Non-Personal Telemetry

• Device & Browser Data: IP address, browser type, operating system, and screen resolution to optimize frontend rendering.
• Session Telemetry: Pages visited, cart interactions, and search queries used to optimize site speed and catalog organization.

We utilize the data collected strictly for legitimate business operations:

• Order Fulfillment & Fabrication: Configuring 3D printers and CNC machines, performing material quality control, and packing items.
• Customer Communications: Order confirmations, real-time courier tracking SMS, and technical CAD queries.
• Continuous Optimization: Analyzing site performance, checkout speed, and search indexing to ensure a seamless shopping experience.
• Fraud Prevention & Statutory Compliance: Validating genuine payments and complying with the Digital Security Act and commercial regulations of Bangladesh.

We maintain a strict zero-sale data policy. We disclose limited, necessary information only to authorized service providers:

• Logistics & Couriers: Sharing recipient name, phone, and delivery address with Steadfast, Pathao, RedX, or Sundarban Courier for door-to-door transit.
• Payment Gateways: Transmitting order totals and reference tokens to licensed payment aggregators (bKash, Nagad, SSLCOMMERZ).
• Legal Authorities: We disclose user records only if officially compelled by a verified court order or authorized law enforcement agency under Bangladesh law.

We implement rigorous physical, digital, and organizational safeguards:

• SSL / TLS Encryption: All data transmission between your browser and our servers is secured by 256-bit SSL encryption.
• Engineering CAD Confidentiality (NDA): All proprietary design files uploaded for quotation or fabrication are stored on secure local servers with access limited to assigned fabrication engineers. We never reuse or publicize client designs.
• Role-Based Staff Access: Customer records are restricted to authorized operational personnel with multi-factor authentication (MFA).

You maintain complete sovereignty over your personal data:

• Right to Access & Edit: You can update your profile, contact numbers, and addresses at any time directly through your customer dashboard.
• Right to Erasure (Right to be Forgotten): You may request the permanent deletion of your account and uploaded CAD models by contacting [email protected].
• Marketing Opt-Out: Unsubscribe from promotional emails or SMS newsletters at any time with a single click or WhatsApp reply.

We use first-party cookies to remember your cart items, keep you logged into your account, and analyze site metrics. You may choose to disable cookies in your browser settings; however, certain interactive features such as the instant cart drawer and checkout flow may be impaired.

Our website may contain links to external OEM suppliers, datasheet repositories, or payment portals. We are not responsible for the privacy practices, content, or cookie policies of external sites.

We periodically review and update this Privacy Policy to reflect changing regulatory requirements and technological advancements. Changes take effect immediately upon posting, with the "Last Updated" timestamp revised accordingly.

For privacy inquiries, GDPR requests, or data deletion petitions, please contact our compliance desk: